MFA - First Time Setup (Non‑Employees)

Steps for First-Time Setup

Step 1: Find Your Username or Student ID Number

• Locate your username or student ID number using this tool: Account Lookup Tool

Step 2: Reset Your Password

• Perform a Self‑Service Password Reset (SSPR) using the personal email address you entered in your Workday application.
• Follow this guide for the password reset (first time), then come back to this article:
• Password Reset KB 

Step 3: Complete MFA Setup

1. Register your phone number for MFA.

   • Follow this guide for phone number registration (first time), then come back to this article:
   • Phone Number KB 

2. Register your Microsoft Authenticator App for MFA.

   1. Follow this guide for the Microsoft Authenticator App (first time), then come back to this article:
   2. Authenticator App KB 

Step 4: Log into the Student Portal (MyJJC)

Once your password has been reset and MFA is set up, you are ready to access JJC systems.

On Desktop or Laptop:

1. Visit jjc.edu.
2. Click MyJJC.

On Mobile or Tablet:

1. Visit jjc.edu.
2. Tap the purple box with four white horizontal lines.
3. Tap MyJJC.

Contact for Support / Issues

• For all issues above, contact JJC’s IT onsite support via Technology or Extended Support Services.
• For contact details, visit:
  • help.jjc.edu