MFA - Microsoft Authenticator & Passkeys

account mfa 2fa authenticator passkeys

Overview

Affected Users: All Users

Covers MFA setup and reset requirements at JJC, including prerequisites, Authenticator installation, passkey options, and support guidance.

Prerequisites

Ensure you have:

Access to Microsoft Security Info on a desktop or laptop with JJC credentials.
A supported smartphone or tablet capable of running Microsoft Authenticator.
- Mobile devices must have a lock screen enabled in order to enable full passwordless features.
- Older, unsupported devices and jailbroken/rooted phones will not work.
Internet connection.

If you cannot meet all of these requirements or you're having issues completing these steps, contact JJC’s on-site IT support.

Setup Instructions

Step 1: Install Microsoft Authenticator

Apple (iOS/iPadOS): Apple App Store

Android: Google Play Store

Step 2: Configure Number Sign-In

Open the Authenticator app.
1. Tap + or Add account.
2. Tap Work or school account.
3. Tap Sign in with QR code.
On your computer, log in to Microsoft Security Info with your JJC credentials.
1. Click Add sign-in method.
2. Click Microsoft Authenticator.
3. Click Next (twice).
Scan the QR code.
On the computer, click Next.
On the phone, choose to Allow Notifications
Enter code and tap Yes.
On the computer, click Done.
Open the Authenticator App's main screen
Tap the More icon (three dots or a hamburger menu )
Tap the Settings gear icon.
Tap Device Registration.
Tap +.
Sign in with your JJC credentials.

Step 3: Configure Passkey Sign-In (Optional)
(Requires currently supported phone OS)

Complete Number Sign-In setup first.
Open Microsoft Authenticator on your phone.
Select your JJC account.
Tap Create a passkey.
Tap Sign in.
Follow the prompts on your device to enable passkeys.

Turn off App Lock (Optional) ⇵

To prevent excessive screen lock behaviors when using the Microsoft Authenticator app.

Open Microsoft Authenticator app
Click more icon (three dots or a hamburger menu )
Select Settings.
Under Security, turn off App Lock.

Verification

You will now see your JJC account listed.

Once you've completed setup, here's how to sign in with the Microsoft Authenticator app.

With Microsoft Authenticator (Number Sign-In) ⇵

On a laptop or desktop, go to: myJJC portal
Sign in with your JJC email address and password.
One of the following will appear:
- Two-digit number prompt: Enter the code in the Authenticator notification on your phone.
- QR code: In your Authenticator app, tap the three-square icon (bottom right)
  - Scan the code with your phone.
Choose whether to stay signed in.
You should now be in the MyJJC portal.

With Passkey (Passwordless) ⇵

On a Windows laptop/desktop, go to: myJJC Portal
Select Sign-in options
Choose Face, fingerprint, PIN, or security key
Choose iPhone, iPad, or Android device
On your phone, open the camera → select Use passkey
Tap Connect your devices if prompted
Choose your account if needed
Tap Continue
Follow the instructions on your device
Choose whether to stay signed in

Contact On-site Support

Note: Microsoft Authenticator does not sync or back up. If you change phones or remove/archive the app, contact JJC’s on-site IT support for help restoring access.

Why Microsoft Authenticator? ⇵

Microsoft Authenticator is JJC’s preferred MFA method because it supports:

Number sign-in: Secure push notification approvals.
Passkey sign-in: Passwordless access using biometrics, PIN, or security keys.
International access: Provides one‑time passcodes without needing internet. (Travel outside the U.S. still requires an approved exception.)

Account Access: Handled by JJC on-site Support Only

The 24/7 Technical Support Hotline cannot assist with MFA resets if you do not currently have access to your account.

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