MFA - Phone Number Setup

Prerequisites

• You must be able to access MySecurityInfo with your JJC credentials and secondary MFA method if necessary.
• The phone you are adding must support SMS/text messaging.
  • Only traditional landline or mobile numbers are accepted. VOIP numbers (e.g., Google Voice) can’t be used.

Steps

1. Navigate to MySecurityInfo.
2. Click Add sign-in method.
3. Choose Phone.
4. Enter your phone number, including the correct country code.
   • For U.S. based phone numbers, use +1.
5. Click Next.
6. Enter the verification code texted to your phone.
7. This code may take up to 5 minutes to arrive.
8. Click Done.

Your phone number is now registered as an MFA method.

Verification

Once setup is complete, you can use your phone number as a verification option:

1. On a laptop or desktop, go to jjc.edu.
2. Click MyJJC.
3. Enter your JJC email address and password.
4. If you already set up Microsoft Authenticator or a passkey:
   • Choose I can’t use my Microsoft Authenticator app right now (or similar wording).
5. Select Text +X XXXXXXXX##
   • ​​​​​## stands for the last 2 digits of your phone number.
6. Enter the texted code. Click Verify.
7. Choose whether to stay signed in.
8. You should now see the MyJJC portal page.

Contact for Support / Issues

• For all issues above, contact JJC’s IT onsite support via Technology or Extended Support Services.
• For contact details, visit:
  • help.jjc.edu