MFA - First Time Setup (Non‑Employees)

 

Overview

Affected Users: All first‑time JJC students

Non-Applicable Users

This guide provides step‑by‑step instructions for first‑time Joliet Junior College (JJC) students to set up their accounts with password and Multi‑Factor Authentication (MFA).

This article is only for first‑time JJC students.

If you are unsure, contact JJC’s IT onsite support for clarification.

Steps for First-Time Setup

Step 1: Find Your Username or Student ID Number

Step 2: Reset Your Password

  • Perform a Self‑Service Password Reset (SSPR) using the personal email address you entered in your Workday application.
  • Follow this guide for the password reset (first time), then come back to this article:
  • Password Reset KB 

Step 3: Complete MFA Setup

  1. Register your phone number for MFA.

    • Follow this guide for phone number registration (first time), then come back to this article:
    • Phone Number KB 

  2. Register your Microsoft Authenticator App for MFA.

    1. Follow this guide for the Microsoft Authenticator App (first time), then come back to this article:
    2. Authenticator App KB 

Step 4: Log into the Student Portal (MyJJC)

Once your password has been reset and MFA is set up, you are ready to access JJC systems.

On Desktop or Laptop:

  1. Visit jjc.edu.
  2. Click MyJJC.

On Mobile or Tablet:

  1. Visit jjc.edu.
  2. Tap the purple box with four white horizontal lines.
  3. Tap MyJJC.


Contact for Support / Issues

  • For all issues above, contact JJC’s IT onsite support via Technology or Extended Support Services.
  • For contact details, visit:

 

 

 

 

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Related Articles (4)

Account Access
Allows users to find the best option for account self-service. Includes some common account issues.
MFA - Microsoft Authenticator & Passkeys
Guides users through setting up their Microsoft Authenticator and passkeys.
MFA - Phone Number Setup
Instructions for adding a phone number as an MFA method for JJC accounts.
MFA Reset - Main Guide
Provides an overview of MFA setup for JJC accounts.