Keep Your Account Secure

Summary

How to recognize suspicious messages and protect your JJC account. Further steps if you shared information.

Body

If You Shared Your Information

Change your password immediately: Password Reset
Review your account activity: MySecurityInfo
Click Recent Activity and choose Secure Your Account if there is unfamiliar activity
Report the incident to Information Technology

Overview

Applies to: Everyone

Cybercriminals often target colleges with phishing emails, scam messages, and impersonation attempts. If an email, text, or call feels off, stop and verify before you act.

How to Recognize and Avoid Scams

Why Scams Are Dangerous

Links, attachments, or QR codes can lead to fake login pages that capture your username, password, MFA codes, or personal information for later use.
An attacker who gains access to your account can impersonate you and access protected data.

Common Warning Signs

Unexpected requests to enroll, re-enroll, or update information
Links and QR codes in unsolicited messages
Messages sent late at night or from unfamiliar names
Urgent or threatening language
Sender addresses that look altered or unfamiliar
Offers that seem too good to be true
Requests to download software, share MFA codes, or force remote access

Keep Your MFA Methods Current ⇵

Authenticate to:MySecurityInfo
Click on Security Info to review active MFA methods
Update any that aren't current
Unfamiliar methods should be removed and reported to Information Technology if suspicious

Report Phishing Email to IT ⇵

Click on the email once or double-click to open in a new window
Click the under Mimecast Essentials in the add-ins section of the ribbon
Choose Report Phising or Report Spam

Sending Suspicious Email to IT ⇵

In your Mail client, right click on the message
Select Download
Choose Download as MSG
Select the folder where you want to save your message.
Attach the .MSG file in the ticket

Note: Forwarding messages to IT greatly delays our response. Report phishing and junk email via Mimecast. Information Security is notified.

Identity Verification

Certain requests require identity verification. We will not call you unexpectedly to verify your account; verification calls happen only after you request help that requires identity verification and are made only by JJC IT staff.

If a call seems suspicious, hang up and call the on‑campus support number on the Home tab, or visit the IT offices during business hours with a valid photo ID.

Details

Article ID: 4930

Created

Wed 2/25/26 5:10 PM

Modified

Fri 3/27/26 10:36 PM

Related Services / Offerings

Related Services / Offerings (1)

General IT Request

Note: If you’re able to sign in, we recommend using directed Service forms or search for your inquiry on the Home tab above.