Important: If identity verification is required for your request, it must be completed by phone or in person during business hours.
Multifactor Authentication (MFA) resets and account access issues can only be handled by JJC staff. Contact details and hours are available on the Home tab.
Applies to: All users
Use this form when your issue doesn’t match any listed service. Be as detailed as possible so we can assist effectively.
- Please include the following information where appropriate:
- First and Last Name
- ID number
- Contact details:
- phone number
- email address
- Best times to reach you if we need more information.
- Clear issue description
- Device information/name
- Any error messages you’re seeing
- All steps you've already tried
- Anything additional we may need to help you
Note: Missing key details will delay support.