MFA Reset - Main Guide

 

Overview

Affected Users: All Users

This article explains the requirements and options for setting up and resetting Multifactor Authentication (MFA) at Joliet Junior College. MFA is required for all students and employees to access JJC accounts.

Supported MFA Methods

Complete registration for at least two of the following MFA sign-in options:

  • Microsoft Authenticator App / Passkeys
    • Provides number matching, notifications, and passwordless sign-in options.
    • Can be used internationally (with prior travel approval).
  • Phone Number
    • Use your landline or mobile phone to receive text codes or voice calls to sign-in.
  • Physical Security Key
    • USB/NFC device providing secure hardware-based authentication.

First-Time Setup

If you are setting up MFA for the first time:

  • Watch the introductory video below (covers setup of phone number and Microsoft Authenticator App), or follow the step-by-step guides linked above.

Relevant Information
Why Two or More MFA Methods?

Data Shared During Authentication

Access to authentication data is strictly limited to staff with a legitimate security need, and all access is logged.

The following information can be seen for any authentication method (SMS, voice, authenticator app, hardware key, etc.):

  • Date and time of the last successful authentication
  • Authentication logs for the last 30 days only, including success or failure and the IP address of the attempt (used to identify suspicious patterns in log activity)
  • The application or service the user attempted to access

Additional information visible when using Microsoft Authenticator with a JJC account:

  • Confirmation that the Microsoft Authenticator app was registered for the account
  • Device type (such as iPhone or Android)
  • Operating system version of the device

What Cannot Be Seen

  • Personal data on the device, including photos, files, messages, browsing history, phone calls, text messages, or other apps and services
  • One time codes or the content of push notifications
  • Real time location or movements
  • Any activity related to personal accounts or any non college use of the app

Bottom line: Only authentication metadata required for security is visible. The college does not have access to device contents or personal activities.

Contact for Support / Issues

  • For all issues related to MFA reset or lost access, contact JJC’s IT on site support. Contact times and information can be found on the IT Support home page:help.jjc.edu

 

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MFA - Microsoft Authenticator & Passkeys
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MFA - MySecurityInfo
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MFA - Phone Number Setup
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General IT Request
Note: If you’re able to sign in, we recommend using directed Service forms or search for your inquiry on the Home tab above.