Account Access

account access mfa error blocked sorry

Overview

Applies to: All users

This guide supports JJC students and employees in accessing their accounts, including first-time setup, returning user sign-in, and troubleshooting common login issues.

Important: To keep your account more secure, multi-factor authentication (MFA) is required for all JJC accounts. Look for “MFA” to the right for further help.

Who Are You?

The troubleshooting steps vary depending on your account type. Please select the category that best describes you. If none apply, contact JJC's on-site IT support for assistance.

New Students ⇵

Step 1: Confirm Application Status

Applied within the last week
- Your application is still processing. Please check back seven days after your original submission.
Applied as a dual credit student or taken non-credit classes
- You must complete a new traditional student application.
- Apply now!
Applied last semester
- Proceed to Returning Students → Step 2.
Not covered by these cases?
- Contact: Registrar's Office

Step 2: Access Account Information

Do you know your ID and username
- If not, use our Account Lookup Tool.
- If that tool gives you any errors, contact JJC's on-site IT staff.
Have you set up your account before
- If not, go to: First-Time MFA
- If your previous MFA method is on file and must be reset, contact JJC's on-site technical support for assistance.

Returning Students ⇵

Step 1: Confirm Application Status

Reapplied within the last week
- Your application is still processing. Please check back seven days after your original submission.
Re-applied as a dual credit student or taken non-credit classes
- You must complete a new traditional student application.
- Apply now!
Applied within the last semester
- If your previous MFA method is on file and must be reset, contact JJC's on-site technical support for assistance.
Haven't taken credit classes in a year or more
- You must complete a new traditional student application, as your account was purged. Academic records will merge with the new account.
- Apply now!
Not covered by these cases?
- Contact: Registrar's Office

New or Returning Employees and Student Workers ⇵

Applies to: Anyone with a @jjc.edu email address.

This is your employee account, which is separate from any student account you may also have.
Employee accounts must be used for the myJJC portal, iCampus, and other systems.
- Your student account will remain active for email only: remember to check both accounts regularly.
All employee accounts require password setup and MFA registration. Visit JJC's IT on-site support for your technology on-boarding process, per your supervisor.

Important: Staff accounts are for active employment and access to email and other services are removed upon separation. For this reason, it’s not recommended to use your JJC account for personal business and account recovery or backup contact method.

Common Issues

Error: "Sorry, you don't have access" ⇵

Explanation: Your MFA methods are valid; ensure you're using the correct account.

Next Steps: Employees must use their employee account. If issue persists, contact IT support.

Error: "You have not registered for password reset" ⇵

Explanation: No valid MFA methods are on file. You may need assistance with setting up or resetting your MFA methods.

Next Steps: Contact JJC's on-site technical support for assistance with MFA setup/reset.

Error: "The email or username you entered does not exist" ⇵

Explanation: Possible typo in login information.

Next Steps: Check to make sure you're typing in your email address or username correctly – email addresses either end in @stu.jjc.edu(student) or @jjc.edu(staff).

Try re-entering your information up to two more times.
Browser auto-fill may insert a different email address.

If issue persists, contact JJC's IT support.

Error: "Your sign-in was blocked" ⇵

Explanation: You are attempting to access JJC resources from outside the U.S. without a prior exemption. This may include using a VPN.

Next Steps: Contact JJC's on-site technical support during normal business hours. You can request a travel exemption next time by following the directions here: International Travel Access Request

Contact for Support / Issues

For all issues above, contact JJC’s IT on site support via Technology or Extended Support Services.
For contact details, visit help.jjc.edu

Important: The 24/7 Student Technical Support Hotline cannot assist with MFA issues if you don't already have a working method.

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Account Access

Overview

Who Are You?

Common Issues

Contact for Support / Issues

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